Returns/Exchanges

Return & Exchange Window:

You may request a return or exchange within 30 calendar days from the date your order ships on item(s) ordered directly from Zamp, Inc.

To be eligible for a return or exchange, your item must meet the following conditions:

• Item must be unused and in the same condition that you received it
• Item must be returned in the original packaging, with both product and packaging undamaged
• Item must include a receipt or proof of purchase

How to Start a Return/Exchange:

Before returning the item(s) to Zamp, please contact us at support@zamp-racing.com for a Return Authorization Number for your item(s). This number must be included with the item(s).

Customers are responsible for return shipping costs on returns and exchanges.

Restocking Fees:

• Any products with installation will require a 15% restocking fee. (Ex. Helmet with Speaker Installation)
• Refunds on orders totaling more than $150: A 5% restocking fee will apply to returned items when a refund is requested. The fee will be deducted from your refund

Refunds:

Once we receive your item(s), we will inspect and notify you of the status of your refund after inspection. If your return is approved, we will initiate a refund to your original method of payment. The time it takes for the credit to appear will depend on your payment provider or card issuer's policies.

Exchanges:

Your first exchange may qualify for free ground shipping on the replacement item when exchanging for a different size or color of the same product model (Examples: exchanging RZ-66C in Medium for RZ-66C in Large, or exchanging ZR-50 Red Shoes for ZR-50 Black Shoes).

If item is being exchanged for a different model, customer is responsible for shipping costs on the replacement item (Example, exchanging a Round Top Air for a Low Profile Top Air).